Refund policy

Everything about your statutory right to cancel, returns, refunds and how we handle defective goods or wrong deliveries at Komforna. Last updated: 30 July 2026.

1. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. The period therefore starts with the delivery of the goods.

To exercise your right to cancel, you must inform us (Komforna, 21 Trewern, Saron, Llandysul SA44 5DS, United Kingdom, E-Mail: info@komforna.com) of your decision to cancel this contract by a clear statement (for example a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

2. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. In practice, we refund within 5 business days of receiving and inspecting your return (see section 7).

You must send back or hand over the goods without undue delay and in any event not later than 14 days from the day on which you inform us of the cancellation of this contract, to our returns address (Komforna Returns, 21 Trewern, Saron, Llandysul SA44 5DS, United Kingdom). The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods. Exception: in the case of defective goods or a wrong delivery, we cover the costs of the return (see section 6). You are only liable for any diminished value of the goods if this loss of value results from handling that was not necessary to establish the nature, characteristics and functioning of the goods.

3. Model cancellation form

(If you want to cancel the contract, please complete and return this form.)

To: Komforna, 21 Trewern, Saron, Llandysul SA44 5DS, United Kingdom, E-Mail: info@komforna.com

I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

4. Returns step by step

Notify us: write a short email to info@komforna.com with your order number and a note that you want to cancel the purchase or return the goods. The notice is not mandatory for the cancellation, but it speeds up processing. Please never send goods anywhere other than our returns address in the United Kingdom.

Packaging: pack the goods securely, ideally in the original packaging. The goods should be returned unworn, unwashed and with all original tags attached.

Shipping: send the parcel to: Komforna Returns, 21 Trewern, Saron, Llandysul SA44 5DS, United Kingdom.

Keep proof: keep the drop-off receipt with the tracking number until the refund is complete. It serves as proof of your return.

Receive refund: after receiving and checking your return, we refund the purchase price within 5 business days to your original payment method.

5. Condition of returned goods

Please return the goods unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on to check fit, characteristics and features, as is usual in a physical shop, is of course allowed and does not affect your right to cancel. If use goes beyond such checking and reduces the value of the goods, we reserve the right to claim compensation for the loss in value (see effects of cancellation).

6. Costs of the return

Return because of a change of mind (cancellation): you bear the direct costs of the return. The amount depends on the carrier you choose.

Defective goods or wrong delivery: we cover the costs of the return. In this case please contact us at info@komforna.com before sending anything, so we can arrange the process for you.

No restocking fee: we expressly do not charge a restocking fee. A return costs you nothing from our side.

7. Refund

After your return arrives and is checked, we refund the paid purchase price within 5 business days to the payment method you originally used. Because we ship free of charge within the United Kingdom, there are no delivery costs to reimburse on top. Depending on the payment provider it can take a few more days for the credit to appear on your account or card statement.

8. Exchange

An exchange for a different size or colour is possible. If you would like a different size or colour, please register the exchange in advance by email to info@komforna.com - we will then confirm the next steps.

9. Defective goods or wrong delivery

Should an item arrive defective, or should you have received a wrong delivery, please contact us promptly at info@komforna.com, ideally with your order number and a photo of the item. In this case we cover the return costs and arrange a replacement or a refund. Your statutory rights remain unaffected by these returns terms.

10. Statutory rights

The statutory rights, including your rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods, apply without restriction. The statutory right to cancel and your statutory rights for defective goods are neither limited nor excluded by these returns terms.